Opinion: Can an AI bot help with our workplace empathy problem?

Opinion: Can an AI bot help with our workplace empathy problem?

Jonathan McCrea discusses whether an AI bot can help managers show more empathy to their staff.

Last week, at the World Summit AI in Amsterdam, a presentation by Yohan Liyanage from Sentiva stood out. Liyanage spoke about his platform that aims to build more empathetic companies using an AI system to monitor employee engagement.

Engagement, Liyanage says, causes a $1trn hole in the US economy.

This issue is significant, and the estimated cost seems conservative when considered.

Author's summary: AI bots may help with workplace empathy.

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Silicon Republic Silicon Republic — 2025-10-17

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