Social Landlords Unprepared for Awaab's Law
Social landlords in the UK are struggling to handle complaints about damp and mould within acceptable timeframes, raising concerns about meeting the law's strict deadlines.
Government analysis estimates that 3-4% of social homes have 'notable' damp and mould issues, and 1-2% have 'serious' problems, according to the DLUHC.
"These numbers are alarming but sadly not surprising. The Ombudsman and FOI data show that many councils and housing associations are failing to respond quickly enough. Complaints are delayed, investigations take weeks, and sometimes nothing is done until the Ombudsman intervenes." - Wesley Blackburn, Director at Allerton Damp
The law's strict 24-hour and 10-day deadlines are causing concern among social landlords, with many feared to miss these targets.
Author's summary: Social landlords struggle with damp and mould complaints.
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