Poor network service is now a punishable offense for Zambia's mobile network operators.
Zambia's state-run regulator, Zambia Information and Communication Technology Authority (ZICTA), has issued a 21-day ultimatum to telecommunications and tower companies, demanding improvements in the quality and resilience of electronic communication services.
"The people of Zambia are no longer pleading, they are demanding better service,"
said Collins Mbulo, CEO of ZICTA. He announced that the ultimatum is effective from November 4.
The country is experiencing widespread poor network services, exacerbated by power outages, impacting citizens' daily lives.
Author's summary: Zambia's regulator ZICTA issues ultimatum to mobile operators.