According to Chris Hayward, CEO of NMBS, inclusion is a central pillar of the company's culture.
Diversity and inclusion are often used together, but they have different meanings.
Diversity is about representation, about who is in the room. Inclusion is about belonging, about who feels welcome, valued and able to thrive in that room.
In the construction industry, this distinction is important. To address skills shortages, the industry needs to become more diverse and attract talent from a wider range of groups.
Independent merchants have strong local ties, but their workforce does not yet! reflect the diversity of their communities.
Author's summary: Inclusion matters in construction industry.